France : €90 purchase
Italy - Spain - Netherlands - Germany - Belgium - Luxembourg : €110 purchase
Switzerland : €120
UK : €150
Other countries in zone 2 : €120
Other countries in zone 3 : €150
Other countries in zone 4 : €180
Countries, methods and delivery times
We deliver our delicacies throughout Europe. Delivery times vary from 2 to 8 days on average, depending on the delivery method chosen (express or standard) and the destination country.
Do you offer click and collect?
We do not offer click and collect at the moment!
Can I pay in cash upon arrival of my order?
Cash payments are not accepted online. They are only accepted in physical stores.
Can I order online and pick up my order in store?
It is not possible to order online and pick up or pay for your order in store.
To confirm your online purchase, you must provide your delivery address and payment method (credit card or Paypal).
Orders placed in stores are made exclusively in stores with our sales advisors.
WHERE IS MY ORDER?
Occasionally, our partner carriers may have difficulty finding your address or may have experienced internal issues. You can track your package using the link sent to you by email.
Please note, however, that during holiday periods (New Year and Ramadan), deliveries may be delayed.
Feel free to contact us at info@patisseriemasmoudi.fr
I MADE A MISTAKE IN MY ORDER. I WOULD LIKE TO CANCEL OR MODIFY IT?
Contact us immediately at info@patisseriemasmoudi.fr
If your order has already been shipped, we cannot modify or cancel your order.
ATTENTION! Parcels are shipped the day after the order is placed, excluding Saturdays, Sundays and public holidays.
WRONG ORDER?
Contact customer service at info@patisseriemasmoudi.fr and we will ask you to return the products to us (at our expense). We will then send you the correct order.
FAULTY ORDER?
Contact customer service immediately at info@patisseriemasmoudi.fr, attaching photos to your email to request a refund or replacement of the products.
Online payment is 100% secure
ONLINE PAYMENT METHODS
We accept bank cards and Paypal
CAN I PAY IN CASH?
Cash payments are not accepted online. They are only accepted in physical stores.
CONSUMPTION
Pastries in their sealed boxes can be stored for between 1 and 6 months. The best before date is marked on the back of the box.
Once the box is opened, you can expect it to take between 2 and 4 weeks (or even longer).
The best before date is not the expiration date!
CONSERVATION
Pastries should be stored at room temperature. Be sure to close the container tightly after each use, as contact with air is the enemy of pastries!
Please note that the recipes are based on sugar and dried fruit, therefore natural preservatives!
Ingredients and allergens are listed on all our products.
All our products are vegan!
The "no added sugar" items can be found in the "sugar-free" collection, which you can access using the search bar.
MARRIAGE
We pay particular attention to weddings and would be delighted to assist you. We have a whole collection dedicated to weddings (custom assortments, gift boxes for guests, platters, tiered cakes, etc.).
You can contact customer service at info@patisseriemasmoudi.fr or one of our stores to request a custom quote, fully customizable to your desires and needs!
WARNING! Some products must be ordered at least 2 months in advance.
WORKS COUNCIL
We invite you to contact customer service or one of our stores to request a customized quote! Our CE catalog is available on our website in the "Our Catalogs" section.
For any inquiries, please do not hesitate to contact customer service, available Monday to Friday from 9:00 am to 5:00 pm (excluding French public holidays), by email at info@patisseriemasmoudi.fr
Our team is doing everything possible to satisfy you and is committed to responding to you as quickly as possible!
We deliver our delicacies throughout the European Union, Switzerland and the United Kingdom. Delivery times are 48 hours to 8 days and this depends on the delivery method chosen and the country of destination.